Well, I didn't want it to have to come to this.;nbsp; I really didn't.;nbsp; What follows is a story explaining why you should never, ever buy Joomla ShopBuilder.;nbsp; To cut a long story short, the terms and conditions are inaccurate and they stole my money.

Back in January a friend and I opted to buy JoomlaShopBuilder - a plugin for Joomla that can essentially generate affiliate sites based on feeds from affiliate networks - i.e give it a computing feed from Clickbank or something similar and it'll create you pages based around those products.;nbsp; It wasn't quite what we needed but it was a great starting point.;nbsp; The terms and conditions (which appear to have been revised since) stated that:

So we bought the plugin for $100 or so.;nbsp; However, the plugin was encrypted - not what we were expecting.;nbsp; So I emailed JoomlaShopBuilder requesting the unencrypted plugin.

The response
I actually did get a response back.;nbsp; It was a long, personally written response explaining that the encyption had only been done recently and the various reasons behind it.;nbsp; ;quot;Mack;quot; explained that people were making modifications to the source and then complaining when updates didn't work, or when affiliate networks changed their web-services.;nbsp; He explained that supporting all these modifications was impossible.

My solution
I'm a web developer, hell, I'll happily waive the support contract for an unencrypted version if that's the problem.;nbsp; I explained that I needed to make bespoke modifications and should be entitled to do so based on the terms and conditions.;nbsp;

I never heard from JoomlaShopBuilder again.

Dates and emails
I received Mack's response in January 26th 2009.;nbsp; Since then I have sent 5-6 emails through their official technical support and 1 to Mack's personal email account.;nbsp; I have received no replies.

So the bottom line
I paid $100 for a plugin that specified in the terms and conditions that you can make modifications to the source code.;nbsp; This wasn't the case so I requested a refund (trades description act being in breach for one thing).;nbsp; He has not responded and considering he's based in the US and I'm based in the UK there's nothing I can do.;nbsp;

So 6 months later I've decided enough is enough and I'm going telling people.;nbsp; Never buy anything from JoomlaShopBuilder. ;nbsp; Found this interesting?;nbsp; Maybe you should email roadmack@gmail.com to let him know.

Mack, if you read this - it's not nice to ignore emails.

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